At ERS, customer satisfaction is our top priority. Our company policy advocates treating everyone with professionalism, respect, and dignity, and we actively solicit feedback from customers to ensure they have had a positive collection experience.
“Outstanding service, they were always so kind throughout my whole debt collection process and kept me in the loop at all times. These guys are the type of debt collectors i wish were available in all companies. Two thumbs way up!”
Tia B
“I wanted to give an A++ ratting to Naomie for helping me with my request... I was placed in collections without my knowledge. I was able to pay the past due in full within the 60-day notice of receiving call from express recovery services I was advised at that time that it would be deleted from my credit report. But but there must have been a mistake, because a year later it was still reflecting on my credit report... I spoke with Naomi today and she was able to help me keep the commitment that they committed to me to remove the delinquent account off my credit report.. she was very friendly and helpful and I could hear her smile through the phone.. it is so nice to deal with nice people in hard circumstances as this... Thank you Naomi for your great customer service and the help that you gave me to move forward with my life and building my credit again thank you thank you thank you...”
Amy L
“The people were very friendly and you can tell they tried to give me as much information as they had to help me resolve the issue.”
Jelem M
“Stacy was AMAZING! I think all debt collectors should be as personable and sweet as Stacy. For the first time, to pay off my debt felt like I was losing a friend.”
Morgan
“I had a positive experience today with Jordan and Ken. These guys were tremendously helpful and friendly. I did not expect that and I was wrong. They get A+ . Keep up the good work fellas”
Michael S